Category
Orders
Process orders across channels, use the Kanban board, communicate with customers, and handle refunds.
5 articles
Processing online orders
Accept, prepare, print, ship and refund orders from your online shop
The Online Orders board
Track online shop orders through Pending, Processing, Shipped and Delivered
Order messaging
Communicate with customers through in-app messages
Refunds and cancellations
Process refunds and cancel orders properly
Card disputes (chargebacks)
What happens when a customer disputes a card payment, and how to respond in time