Where orders come from
Orders come from the Shop tab on your public page. In Settings → Storefront → Shop you choose how customers can get their order (Pickup in store, Local delivery or Shipping) and how they pay: Pay online at checkout, Pay on pickup/delivery, or Let customer choose.
You can't create an order on the web. Sales at the counter are rung up in Wemu POS (see Getting started with Wemu POS), and work you bill afterwards goes on an invoice or a quote.
Opening an order
Navigate to: Sidebar → Online Orders → open an order
The order's page shows:
- Order Items: each item with its quantity and price, then the subtotal, any shipping or delivery fee, discount and total
- Notes the customer left at checkout
- Customer: their name (linked to their customer record), email and phone, and how they want the order
- Shipment, for shipping orders: the carrier, tracking number, label and delivery status
- Order Info: the status, when it was placed and the total
- A dispute card at the top if the customer's bank has opened a chargeback. See Card disputes.
Moving it forward
The main button at the top changes with the order's status:
- Accept Order on a new order
- Mark Ready on a pickup order. This completes it.
- Mark as Shipping on a local delivery order, then Mark Complete once it's delivered
- Mark shipped on a shipping order: add the carrier and tracking number (or buy a label through Shippo), then Mark delivered when it arrives
When you mark a shipping order shipped or delivered, the customer gets an email with the details. Accepting an order or marking it ready doesn't message the customer, so let them know yourself if they're waiting to collect. See Shipping online orders.
Printing
- Receipt: a customer receipt with prices
- Ticket: a kitchen or packing ticket with the items and no prices, until the order is finished
- Packing slip: an A4 slip with the delivery address, for shipping orders
The copy button next to them copies a link to the order for your team.
Refunds and cancellations
Press Refund / cancel to refund all or part of the order or cancel it. See Refunds and cancellations.
Delivery couriers
Local delivery orders have a Delivery card for booking a Grab, Lalamove or Borzo driver. Those couriers are coming soon, so for now you deliver orders yourself. See Delivery couriers.
Tip: Orders set to pay on pickup or delivery arrive unpaid. Take payment when the customer collects, and check the order total before you hand it over.