Managing buffer time between bookings

What buffer time is

Buffer time is a gap Wemu keeps free after an appointment, for cleaning up, resetting the room or catching up if it ran over. Customers don't see it: a 60-minute service with a 15-minute buffer still shows as 60 minutes online.

Setting it

1. Under Buffer Between Sessions, choose None, 5min, 10min, 15min or 30min
2. Press Update Service

New services start with 15 minutes. Each service has its own buffer, and it always comes after the appointment.

How it affects booking times

• The next online booking for the same person can't start until the buffer has passed.
• The appointment has to finish within the person's shift or opening hours. The buffer can run past closing time.
• When a customer books several services in one visit, the longest buffer of those services is added once, at the end of the visit.
• Classes run at the times in their schedule, so the buffer doesn't move them.

Buffer, processing time and cleanup minutes

• Processing Time is the opposite of a buffer: minutes at the end of a treatment when the client is processing and you're free to start someone else. See Service timing.
• Cleanup minutes on a resource keep a room or machine free after each use. See Setting up resources.

Good to know

• There's no buffer before an appointment, only after.
• The Buffer Time setting under Settings → Storefront → Bookings isn't applied to booking times yet. The buffer on each service is the one that counts.
• When you edit a service whose buffer is None, the form shows 15min. Choose None again before you press Update Service.