Supported printers
Wemu POS prints to thermal receipt printers that understand ESC/POS, the standard most receipt printers use, connected by Bluetooth or over your network (LAN or Wi-Fi). Check that a printer supports ESC/POS before you buy it.
Both 80 mm and 58 mm paper work. Bluetooth printers always print the narrower 58 mm layout.
Adding a printer
Printers are saved on each tablet, so add them on every tablet that prints.
Navigate to: Wemu POS → Wemu logo → Settings → Manage printers → Add Printer
For a network printer:
- Choose Network / LAN
- Enter the printer's IP Address (print a self-test page from the printer to find it) and the Port, which is 9100 for most printers
- Give it a Printer Name, such as Front counter or Kitchen pass
- Choose the Printer Type and the Paper Size
- Press Save
For a Bluetooth printer:
- Turn the printer on and put it in pairing mode (see its manual)
- Choose Bluetooth and tap Scan
- Pick the printer under Nearby Devices
- Give it a name and choose the Printer Type and Paper Size
- Press Save
Printer types
- Receipt: customer receipts at the counter
- Kitchen, Bar, Coffee, Dessert or Grill: kitchen tickets for that station
Choosing which printers this tablet uses
Manage printers lists your printers under Bluetooth (choose one) and Network / LAN (choose as many as you like). Tick the printers this tablet should print receipts and bills on. Kitchen printers print their station's tickets whether they're ticked or not.
Tap a printer's station to change it under Send to which station?, or use the remove button to delete it.
How kitchen tickets are routed
On the web, give each product category a station in Settings → Kitchen routing. When an order comes in, Wemu splits it by station and sends each part to the tablet that has that station's printer. A tablet that was offline prints what it missed when it reconnects. Items in categories with no station don't print in the kitchen.
Only the five built-in stations can have a printer; stations you added yourself can use a kitchen display. See Kitchen stations.
If something doesn't print
- Check the printer is on, has paper and isn't showing an error light
- Bluetooth: keep the tablet close to the printer, and tap Scan to pair it again
- Network: the printer and the tablet must be on the same network, and the IP address must match the printer's self-test page
- Text cut off on a network printer: check the Paper Size matches the roll