When brands won't allow a cart
Many professional skincare lines let clinics *advertise* products online but forbid open checkout. Request to purchase keeps those products on your storefront — working for you — while staying inside the brand's rules.
How it works
On the product form, under Sell Online, choose Request to purchase instead of *Buy online*. On your storefront the product looks the same, but instead of adding to a cart, the shopper leaves their name, email, phone and an optional message.
The enquiry lands in your Quotes pipeline as a draft quote with the product already on it:
- You get a notification the moment it arrives.
- Staff review the request — consult, advise, check suitability.
- Send the quote — the customer accepts online and pays by link.
Nothing is charged until you decide to send it, and the whole trail (enquiry → quote → invoice → payment) lives on the customer's record.
Where to set it
Per product — because rules differ between suppliers. Your open-sale retail keeps the normal cart; only the restricted lines switch to enquiry.
💡 Tip: repeated enquiries are deduplicated — a double-tap won't create two quotes.